If you’ve ever worked in a library system with a wide geographic reach and diverse communities, you know how hard it can be to provide equitable service across the board. That’s exactly the challenge facing Erika Connelly, Director of the Kanawha County Public Library System in West Virginia. A couple of years ago, Connelly and her team partnered with ReThinking Libraries to conduct a community analysis as the first step in a broader planning process. “We wanted to really understand who our community is, where they are, and what makes up that community,” she said. “That gave us the foundation for our strategic plan.”