Libraries have the opportunity to learn from others. Especially in these uncertain times organizations are showing their creativity in how they continue to best serve their communities. Over time, Monona Bank realized that their customers had changed their habits and were no longer needing as many onsite banking services as they once did. Instead of letting the space in the lobby at their Schenk’s Corners location go unused, they chose to rethink how they offered services to their community. The solution, in addition to continuing to offer banking services, was to create a venue that also offered a café and co-working space.

Over the past 10-15 years libraries and the communities they serve have undergone constant change due to rapidly evolving technology, changing patron preferences, social issues, and constant budget pressures. The events of the past several months have done much to intensify change and have also provided the opportunity to re-examine even the most basic operations and try new approaches. Most libraries understand that change brings opportunity and adapting to these changes can make institutions stronger, more relevant, and more responsive to the needs of their communities.